Return & Refund Policy

Return Policy Or Replacement

At Greilled, we strive to provide the best possible products and shopping experience for our customers. If you encounter any issues with your order, we have a comprehensive Return Policy and Replacement process to ensure your satisfaction. Please review the details below for different scenarios:

1.The Printed Image is Not Clear or Centered on the Shirt:

  • If you receive a product with a printing defect or if the printed image is not centered on the shirt, please contact our customer support within 7 days of receiving your order.
  • We may request photographic evidence to assess the issue.
  • If the problem is confirmed to be a manufacturing error, we will arrange a replacement or issue a refund according to your preference.

2. Package Received Incorrectly Against the Order:

  • If you receive a package with items that do not match your original order, please contact our customer support within 7 days of receiving your order.
  • We may request photographic evidence to verify the error.
  • Once the discrepancy is confirmed, we will provide you with a prepaid shipping label to return the incorrect items, and we will promptly send you the correct items.

3. Damaged Due to Delivery (Torn, Dirty, etc.):

  • If your order arrives damaged due to delivery mishandling, please contact our customer support within 3 days of receiving your order.
  • We may request photographic evidence of the damage and the packaging for verification purposes.
  • Upon confirmation of the damage, we will offer a replacement or issue a refund.

4. The Order is Not in the Right Size, Color, or Style:

  • If you receive an item that does not match the size, color, or style you ordered, please contact our customer support within 7 days of receiving your order.
  • We may request photographic evidence to verify the discrepancy.
  • Once the issue is confirmed, we will provide you with a prepaid shipping label to return the incorrect item, and we will send you the correct item as quickly as possible.

5. Other Mistakes Caused by Us:

  • If you encounter any other issues caused by our error, please reach out to our customer support team within 3 days of receiving your order.
  • We will investigate the matter thoroughly and offer a suitable resolution, including replacement, exchange, or refund.

6. General Return Guidelines:

  • All return or replacement requests must be initiated within the specified time frame from the date of delivery.
  • The items must be unused, unworn, and in their original packaging for a valid return or replacement.
  • We reserve the right to refuse a return or replacement if the issue arises from improper handling or use by the customer.

Please note that the specific number of days for return or replacement initiation may vary. For exact details and instructions on how to proceed with your specific issue, kindly refer to our Returns and Replacements page on our website or contact our customer support at [email protected]

Refunds Policy

1. Refund Method:

  • Refunds will be issued to the same credit card or original method of payment used during the order placement.
  • We will refund the total amount paid, including the cost of the item(s) and any applicable taxes or shipping charges.

2. Full Refund Issuance:

You will receive a full refund under the following circumstances:

  • Duplicate Order: In the event of accidental duplicate orders, we will promptly cancel and refund one of the duplicate orders.
  • Non-Delivery or Damaged/Faulty Item: If you have not received your item(s) within 45 days from the date of purchase or have received a damaged/faulty item (as specified in our Return Policy), you will be eligible for a full refund. In such cases, we will prioritize solving the issue with replacement orders. However, if you still prefer a refund, we will process a store credit or refund once we receive the return item(s) from you.

3. Instructions for Returns and Refunds:

  • If you need to return or request a refund for your order, please contact our customer support team at [email protected]
  • Provide your order details, including the order number and the reason for the return or refund request.
  • Our customer support team will guide you through the return process and provide you with a return authorization (RA) if necessary.
  • Carefully follow the provided instructions for returning the item(s) to us, ensuring they are unused, unworn, and in their original packaging (if applicable).

4. Processing Time for Refunds:

  • Once we receive the returned item(s) and verify their condition, we will process your refund within 7 days.
  • The funds will be credited back to your original payment method.

5. Changes to the Refund Policy:

  • We reserve the right to update or modify this Refund Policy at any time without prior notice.
  • Any changes will be effective upon posting the revised policy on our website.

If you have any questions or need assistance with your return or refund request, please do not hesitate to contact our customer support team. We are here to assist you throughout the process and ensure you have a seamless shopping experience with us.

Thank you for choosing Greilled.com, and we appreciate your trust in our products and services.